Response
We make our community safer by ensuring the right people, with the right training, with the right resources; and at the right time; are responding to our incidents. Our Response covers the initial emergency call to our Regional Control Centre, through to the conclusion of the incident.
Call Handling
Our Regional Control Centre team are here for the community 24 hours a day, 365 days a year. They handle all of the 999 calls that come in for NIFRS. They use their extensive knowledge and experience to dispatch Fire Appliances, Crews and Supervisory Officers to attend emergency incidents, deciding what resources are required for a wide range of different incident types. They manage the critical operational communications that flow between our Operational Crews, Officers, NIFRS Command Room and other agencies during an incident. They also provide lifesaving advice to a caller or the community when required.
Operational Response
Our Firefighters respond to fires, road traffic collisions and specialist rescue incidents, including flooding, chemical incidents, collapsed buildings, animal rescues, and many other types of emergencies.
Operational Assurance
We continuously review all aspects of our operational performance and crewing levels, to ensure best practice. This allows us to take immediate action to rectify any identified shortfalls and ensures we are continuously improving.
Operation Guidance
We maintain robust systems, processes and procedures that build upon national guidance. This enables us to provide a safe, effective and efficient response to operational incidents.
