What We Do
We respond to fires, road traffic collisions and specialist rescue incidents, including flooding, chemical incidents, collapsed buildings, and other types of emergencies.
We provide a range of community engagement initiatives, giving advice to help keep people safe from fire and the other types of emergencies that we respond to.
We have a dedicated Regional Control Centre. From here all 999 emergency calls for NIFRS are answered, and Fire Appliances and Crews are dispatched to attend emergency incidents.
We also have a wide variety of support positions throughout the organisation, which are critical to the delivery of an effective and efficient Fire & Rescue Service.
Why we do it
Our Vision, Purpose, Outcomes and Values underpin absolutely everything we do as an emergency service.
Our Vision
We will work with others to deliver a high quality Fire & Rescue Service that is valued by the public, ur partners and our people.
Our Purpose
We will help make Northern Ireland a safer place and improve community wellbeing.
Our Strategic Outcomes
- Service Improvement – We will, through our CRMP, design and deliver an effective Fire & Rescue Service based on community risk identification; identifying new and innovative ways to modernise our Service and implement progressive change.
- Community Protection – We will work with communities and partners to target our prevention, protection, resilience and preparedness activities to reduce community risk and enhance Firefighter safety.
- Response – We will, through policy, procedure, training and equipping our staff, provide an effective operational response from call receipt to incident conclusion.
- People – We will embed a high performing and inclusive culture ensuring our people are supported, engaged and inspired to deliver on service priorities.
- Corporate Governance & Performance – We will maintain robust stewardship over our finance, corporate governance, planning and performance management to ensure we make effective and appropriate use of the available budget. We will ensure governance and planning arrangements underpin the effectiveness of the service we deliver.
- Asset Management & Sustainability – We will ensure the effective development and management of all organisational assets in a way that drives efficiency and supports the delivery of our Service in a sustainable way.
Our Values
How we do it
The delivery of our service is managed under 4 interdependent work streams. These are-
Prevention
We make our community safer by aiming to prevent incidents from occurring. We do this by educating, delivering safety advice and engaging with those most at risk.
Protection
We make our community safer by protecting life and property across the business community. We also enforce Fire Safety Legislation.
Response
We make our community safer by ensuring the right people, with the right training, with the right resources; and at the right time; are responding to our incidents.
Resilience
We make our community safer by planning, preparing and collaborating with partners so we have the capacity and capability to respond to emergencies.