Complaints & Complaints Procedure
If you are dissatisfied in relation to any action taken or service provided by Northern Ireland Fire & Rescue Service, please let us know.
We believe that by listening to and acting upon your complaints we can improve the service provided to you. If you have a complaint, please follow the steps detailed below. You can complain by phone, in writing, in person or via our website. You can help when contacting us by giving us as much information as possible.
How to Make a Complaint
Step 1 – The quickest way to get a problem sorted out is by taking the matter up with your local fire station, or the District or Command Headquarters in your area. You can find their contact information on the Your Area section.
Step 2 – If you prefer, or if you are not happy with the action taken locally, please write to our Information Unit at:
Northern Ireland Fire & Rescue Service
1 Seymour Street
Via email to: [email protected] or alternatively you can submit your complaint below.
Our complaints procedure is detailed below:
- We will acknowledgement your complaint within 5 working days of receipt.
- Normally, you will be given a full written explanation within 15 working days.
- As more complex complaints may take longer to investigate, you will be kept informed during each stage of the investigation of the complaint until the matter has been resolved.
- All complaints will be dealt with impartially and in confidence.