Northern Ireland Fire and Rescue Service

Dealing With Complaints

Dealing with Complaints
Under the terms of the legislation a requester has the right to seek a review about the lack of information disclosed or appeal against the reasons for not disclosing .
A request for review should be made in the first instance within Northern Ireland Fire & Rescue Service by writing to Deborah Reynolds , Head of Planning Performance & Governance , Fire & Rescue Service Headquarters , 1 Seymour Street, Lisburn, BT27 4SX within two calendar months from the date of the response letter.
If an applicant remains dissatisfied or a complaint has not been resolved they should be advised to write to the Director of Community Development, who is the organisation’s Complaints Officer who will deal with their complaint as per the Formal Complaints procedure.
The complainant should be advised that where this procedure fails to satisfy, there is a right of appeal to the Information Commissioner and they should be given contact details.
Applicants should note that the Information Commissioner will only investigate appeals that have failed to be resolved by using NIFRS’s official procedure.
The address of the Information Commissioner’s Office – Northern Ireland is located at:
3rd Floor
14 Cromac Place
Belfast
BT7 2JB
Tel:         028902 69380
Fax:        028902 69388
E-Mail:   ni@ico@gsi.gov.uk

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